Ombudsmen Office Receives over 1,000 Complaints from OCS Customers

Aaron Ranson, Skedline.com

Ontario’s ombudsman, Paul Dube, has been up to his neck in complaints regarding the government-run Ontario Cannabis Store.

The ombudsman, who is a government official appointed to investigate complaints against maladministration, says his office has received more than 1000 complaints since the province’s online cannabis store launched earlier this month.

He says the most common complaints have involved delayed deliveries, billing problems and poor communication with customers.

Private retail stores in Ontario aren’t set to open until April of next year so the OCS website is currently the only legal retailer of cannabis available for recreational users.

Dube’s office has yet to launch a formal investigation as they feel OCS should be given time to alleviate the issues internally before a deeper probe is required.

The OCS warned last week that their delivery times may be longer than expected due to a large volume of orders and labour action at Canada Post.